Today’s motorists are scrolling and swiping so quickly that getting them on the phone for an appointment is hard. Using digital inspections helps your shop sell more work to them.
In addition, digital inspections help your shop maintain productivity when roadblocks like Covid-19 or travel restrictions pop up.
With all the hustle and bustle of running a repair shop, sometimes it’s easy for things to fall through the cracks. That’s where vehicle inspection software comes in. It creates a digital workflow that puts every aspect of the work order on computer and tablet screens, eliminating the back-and-forth between service advisors, techs, and customers.
Technicians can create custom inspection templates to reduce time spent writing up estimates and can map canned jobs to their inspection tasks for even more efficiency. The standardized DVI reports also help eliminate room for error when relaying findings to the service advisors, making them less likely to miss any repairs or maintenance items. The DVIs can then be sent directly to the customer with photos and notes to build trust and transparency and make them feel like they’re part of the process.
Lastly, declined jobs are still tracked and saved so the customer can follow up with any questions later or create a new repair estimate to schedule future work. With a clear communication line between the shop and the customer, everyone wins.
With all the benefits of vehicle inspection software, it’s no wonder shops use it to grow their business.
Increases Customer Trust
As mentioned, a digital vehicle inspection software can help reduce the back-and-forth between technicians and service advisors. This helps increase the customer experience by providing a seamless, transparent process that is more efficient and effective for everyone involved.
Digital inspections provide a more tangible approach to vehicle inspections by allowing the customer to view the recommendations provided by their technician and approve or decline them. Seeing the recommendations on their mobile device allows them to understand the issues and why they need to be repaired instantly. It also gives the customer peace of mind that their needs are understood and that their shop is honest.
Customers can also receive their digitized inspection as a video or photo, which helps them digest the information faster. This makes the entire experience more seamless and engaging for them, which helps build trust with your team. In addition, any declined repairs are automatically tracked and saved on the customer’s profile so they can follow up later.
Another way shops are increasing customer satisfaction is by using digital inspections to up-sell and cross-sell repairs. For example, if the brakes are in good condition but will need replacing in three months, they can highlight this with a quick photo or note in the inspection and ask the customer to approve those services during their visit. This helps increase the average repair order value and increases revenue for the shop.
Increases Up-Sell/Cross-Sell Approvals
Customers trust technicians to make accurate repair recommendations When they see what’s wrong with their car. Digital vehicle inspection software is a big deal for auto shops. It saves time, eliminates messy paperwork, and increases customer satisfaction.
With a digital inspection, your technician can capture images of damage to vehicles before any work is started and send them directly to the customer. This enables them to identify more repairs or replacements than a customer originally brought their vehicle in for and upsell those items.
In addition, digital MPIs make it easy for your technicians to document pre-existing damage and show customers that their shop is transparent and honest. This will help them get paid faster and keep your shop running smoothly.
When your customers receive their digital MPI report via text or email, they can quickly glance at pictures and explanations to approve or deny work. This eliminates the need to wait for a phone call with service advisors and allows your technicians to move vehicles in and out of the shop more efficiently.
Today’s drivers are busy and often don’t want a lengthy phone conversation with a service advisor. They prefer communicating with their mechanic through a quick, detailed, informative text message. With digital inspections, your customers can easily respond to any questions you have and approve repairs or replacements in a few clicks.
The digital vehicle inspection software market is expected to grow significantly in the coming years due to increased government regulations, increasing awareness about vehicle safety, and rising consumer demand for digital technologies. In addition to these factors, increasing customer awareness about the importance of vehicle maintenance and repair is also expected to drive the growth of this market.
Digital inspections provide the added benefit of boosting shop revenue by helping technicians and service advisors to up-sell and cross-sell more work for the vehicle owner. This is done by visually highlighting recommendations, including photos and videos, on the inspection report for your customers. For example, if your technician highlights that the brake pads are getting worn out and recommends replacing them, the customer is more likely to approve these services on the same visit rather than later when it might be more costly.
In conclusion, digital inspections allow your service advisors to use the detailed information captured in the DVI to build accurate and standardized estimates for the customer. This ensures understanding and communication when the technician details their findings on paper.
It also allows for clear communication between the technician and the customer so that the customer knows exactly what is being recommended. This makes the estimate more transparent and builds trust, loyalty, and repeat business.